After a 2 years break, courtesy of the Covid19 pandemic, the Moriah Hospitality Awards are set to rock Ghana again.
The awards, organized by internationally acclaimed Hospitality Consultancy firm, Moriah Hospitality, had set the bar so high for many hotels, lodges and other forms of accommodation owners.
In the words of Ebenezer Bunya, the Country Manager of Moriah Hospitality Ghana, the awards are more than just a celebration of great service in the hospitality industry.
“It is important to celebrate those who labor to provide top-notch service in the Hospitality Industry. But in the same vein, we seek to emphasize the need for those who miss out on the nominations and awards, to learn from the attributes and service standards the award winners showcase,” explained Bunya.
Speaking at a press conference yesterday, Bunya added that the hospitality business is the backbone of the tourism industry. He then urged all the industry stakeholders to invest in creating experiences, hiring professionals, and training all their staff to meet the international standards set.
“Moriah Hospitality seeks to reward those who have labored to grow. Those who appreciate hospitality as an ever-changing concept of human needs, and therefore react promptly to meet the requirements that come with the trends. Those who appreciate the immense value of great service, great food and great architecture and therefore embrace the notion of training. Those who seek to satisfy their customers through and through again, so that the industry as a whole can grow. All the hotels that don’t do this, ought to learn from those that do it right,” explained Banya.
HOW NOMINATION IS DONE
According to Banya, The Moriah Hospitality Awards team invests time in visiting all the luxury hotels between 2-5 stars in Ghana. After which, they vet the hotels or lodges (among other accommodation types) according to a number of service facets like waiting for staff etiquette, hygiene, branding, food, facilities, modern plumbing, experiential interior and exterior architectural design, among others. Those that pass the tests are then awarded masks, which are then compared with the other accommodation facilities in their clusters, after which the best 6 are nominated in the Moriah Hospitality Awards.
The awards, through the team of experts at Moriah Hospitality, however also offer comprehensive training curated according to the needs established after the vetting session. Hotels that are not contacted for the vetting process of the Moriah Hospitality Awards are not deemed as a luxury, and can therefore only receive the service audit and consequent training on request, and at a fee.
Hotels like Kempiski Hotel Gold Coast, Movenpick Ambassador Hotel, Labadi Beach House, Villa Monticello Boutique Hotel, Number One Oxford Street Hotel and Suites, Accra Mariot Hotel, D’Avenue Boutique Hotel accra, among others, are expected to vie for the award come December 2022.
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