MobileMoney LTD breaks silence on Viral TikTok clip, urges customers to report fraud to 419 immediately
MobileMoney LTD has addressed a viral video circulating on TikTok by the handle “HealwithDiana | Nervous System,” which raises concerns about an alleged Mobile Money (MoMo) fraud incident.
In an official statement issued in Accra on March 28, 2026, the company acknowledged the concerns highlighted in the video and assured the public that the matter had been carefully reviewed. According to MobileMoney LTD, internal investigations were conducted following the circulation of the content to establish the facts surrounding the claims.
Our investigations reveal that prior to the fraudulent transactions, the affected customer (the mother of the content creator) engaged in a phone call with an individual later identified as the fraudster. The customer revealed sensitive security details, such as the MoMo App Registration OTP, MoMo PIN, and Login OTP, during this interaction.
These credentials enabled the fraudster to register the customer’s wallet on another device and execute unauthorised transactions. We wish to reiterate the following important security reminders: MobileMoney LTD will never request a customer’s OTP, MoMo PIN, or any personal security code under any circumstance. Every security notification sent to customers includes a clear warning not to share these codes with anyone.”
The company stated that it appreciates customers who bring forward issues of concern and emphasized its commitment to transparency and customer protection. It further noted that the clarifications being provided are based on the findings of its internal review process.
Following the incident, the number used to contact the customer has been blocked and blacklisted on the MoMo platform and suspended from voice services. We continue to collaborate with relevant partners and law enforcement authorities as part of the ongoing review.
Customer safety remains our highest priority. We strongly urge customers to remain vigilant and avoid sharing personal security credentials with any third party. Fraud-related concerns should be reported immediately through the MTN 419 Helpline.”
MobileMoney LTD reaffirmed its dedication to safeguarding customer transactions and urged users to promptly report any suspicious activity through the appropriate official channels for swift action.
At MobileMoney LTD, we remain committed to transparency, customer protection, and factual public discourse. While we respect the right of individuals to share their experiences, we also believe that public commentary on financial services should be guided by verified facts to avoid unintended misinformation. The Company may take legal action or other measures it deems appropriate to safeguard its reputation and service integrity.
MobileMoney LTD remains committed to providing a secure, dependable, and convenient digital financial platform, supported by robust security systems and continuous customer education initiatives.”
About MobileMoney LTD
MobileMoney LTD is a subsidiary of MTN Ghana responsible for Mobile Financial Services. Launched in 2009, MobileMoney LTD has over seventeen million registered subscribers. The company offers a wide array of mobile financial services spanning payment solutions, remittance, Banktech, Insurtech, savings and loans to its customers, all aimed at driving financial inclusion and economic empowerment. For further information, visit mtn.com.gh.
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